Personal information

The information we receive from customers helps us continually improve your shopping experience. Here are the types of information we gather:

• Information You Give Us: We receive and store any information you enter, on our Web site or send to us by email, with the exception of credit cards details. We use the information for such purposes as responding to your requests and improving the www.thegorestore.co.uk site.
• Automatic Information: We receive and store certain types of information whenever you interact with us. For example, we use "cookies" which give us information about the computer you are using when your Web browser accesses the www.thegorestore.co.uk website.

Cookies

www.thegorestore.co.uk uses cookies as part of the mechanism to hold the contents of the shopping basket during each visit that you make to the site. We know that there are alternatives to this, but none of them operate as reliably as cookies. Please don't hesitate to e-mail our customer service team at customerservices@thegorestore.co.uk if you have any concerns or comments.

Privacy policy

Once you have registered with www.thegorestore.co.uk, we will never pass your details to anyone else.

We do collate statistics about site traffic, sales and other commercial information which we DO NOT pass on to third parties. These statistics do not include any information which can identify you personally. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.

Modifying Information

You can access your personal information once logged in by clicking on the edit profile button at the top of the page. This will allow you to modify your: name, email address, mailing address, password etc. If you would rather we did not store any personal information or if you are unable to modify your details, please email our customer service team and we will do our best to help.

Unsubscribing from our email list

www.thegorestore.co.uk policy is to allow users to unsubscribe from our regular e-mails at any time. Sometimes things go wrong; if this is the case please accept our apologies. Our Customer Service Team via our "Contact Us Page" with your query.   They will assist you if the automatic process fails. There are a couple of reasons why this may happen. Sometimes the unsubscribe link in the e-mail that we send gets ‘broken’ in transit to you. If this has happened, try visiting your account where you will be able to change your email settings.

If you have sent a message to www.thegorestore.co.uk asking us to stop sending e-mails, and this hasn’t happened, it may be because the e-mail address to which we are sending them is not the same as the address you sent your request from. Please check the address we are using and include this information in your request. The easiest way to do this is to return to us the whole of the unwanted e-mail. The address we are sending to is included at the bottom of the message.